Smarter Digital want our customers to comfortably enjoy browsing this website and dealing with us. As such we provide the following information in accordance with the National Privacy Principles under the Commonwealth’s Privacy Act.

1. Non-personal information
2. Personal information
3. Security of personal information
4. Contact us

1. Non-personal information

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. This information alone does not identify who you are and is not connected to information that will identify you.

How we use non-personal information

Smarter Digital may collect and analyse non-personal information to evaluate how customers use its website. This is intended to improve usability, content and effectiveness. Any ratings for pages visited or any analysis thereof is performed using anonymous data and will not directly identify you. When you visit this website we may gather information such as:

• Internet browser in use
• Your computer’s operating system
• Date and time of your visit
• Pages browsed.

Cookies

Non-personal information may be collected by cookies. A cookie is a small piece of data transferred to your computer which allows the site server to recognise your browser each time it visits a website.

We do not currently use cookies on this site, however, this may change without notice. Most web browsers are set to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse cookies.

2. Personal information

Personal information is information that is associated with your name or personal identity. Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with Smarter Digital. We will never sell, rent or lease your personal information to others.

We will not use or disclose personal information for other purposes unless permitted or compelled to do so by the Privacy Act, for example, upon request by a government agency.

We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete, up to date, stored in a secure environment and accessed only by authorised personnel for permitted purposes.

When rerquired, we may give your address details to third parties (such as couriers, Australia Post) to allow them to make a delivery to you.

How we use personal information

Personal information is gathered at the time of receiving enquiries online, over the phone or in our face-to-face interactions with you. This personal information may include:

• Name
• Address and/or postcode
• Email address
• Phone number
• Equipment owned/used
• Services purchased and/or
• Past purchases and/or services requested.

3. Security of personal information

Smarter Digital protects the personal information provided by customers. To prevent unauthorised access or disclosure, to safeguard the information and to ensure its appropriate use, Smarter Digital has implemented procedures for data storage and management.

4. Contact Us

We value your opinions. If you would like to:

• make comments
• obtain further information
• voice any concerns about our management of personal information or
• access, in accordance with the Privacy Act, any personal information that we may have collected about you –

please e-mail